darlingsofchelsea.co.uk

Successful Story


Client:darlingsofchelsea

Date:28 February, 2017

Link:www.darlingsofchelsea.co.uk

Type:Sofas, Leather Sofas

Darlings is a Magento eCommerce store that sells designer leather and fabric sofas in U.K. The company offers excellent services with a dedicated customer service team and your own account manager to take you from purchase through to delivery.

They are well known across the country for their award-winning customer service and the eCommerce store is designed in a way that the customers can easily navigate and select the products which they wanted to purchase.

Challenge


Following are some challenges that we faced during development stages

Upgrade from Magento 1.7.0.1 to Magneto 1.9.2.4

Help Desk module for managing
Customer Data and Queries.

Integrating custom payment menthod

Request management system

Approach


The website was developed using Magento. Following are some of the features & functionality that was implemented as per clients specific requirements.

Individual dashboard for admin roles.
Help Desk module for managing
Customer Data and Queries.

Integrated all customer related details from Workbook account of client using API.

Staff Management - Mangement system for Staff's monthly schedules and leaves.

Modifications in Order Management - Supplier management, Custom payment methods and return plans for orders created from backend.

Sample Request management System
Custom Reports - For Sales like Sales by Range, Material, Products and Suppliers etc.

Result


Successfully completed & published the website as per client’s specific requirements. This enabled the Company to achieve improvements in online Sales & provide award winning customer services.